Australia | Spain | Lithuania | Bangladesh
At DIGIBOOSTAI, we understand that plans sometimes change. This policy explains how cancellations, refunds and consumer withdrawal requests are handled clearly and fairly.
DIGIBOOSTAI is operated by:
SS Constructions Australia Pty Ltd
Trading as DIGIBOOSTAI
ABN: 31 603 865 078
ACN: 603 865 078
Email: sales@digiboost-ai.com
Phone: +34 612 490 989
Website: digiboost-ai.com
Spain office:
Carrer de la Riereta, 13, 1-1
08001 Barcelona
Spain
To cancel a project or service, please email:
Your cancellation will take effect according to the notice period stated in your proposal or service agreement.
For monthly services, we normally require at least 30 days’ written notice, unless another notice period is included in your agreement.
Where a project is cancelled before work begins, we will review any payment already received.
A refund may be provided after deducting:
We will always explain any deduction clearly.
Where work has already started, the Client must pay for:
Any remaining prepaid balance will be reviewed and refunded where appropriate.
Unless applicable law requires otherwise, the following are normally non-refundable once purchased, used or committed:
These services are often purchased from external providers and may not be recoverable by DIGIBOOSTAI.
Completed and approved work is normally not refundable simply because the Client changes their mind or business direction.
However, please contact us if you believe the work does not match the agreed scope. We will review the concern fairly and, where appropriate, correct the issue before considering other remedies.
Nothing in this policy removes any legal right or remedy that cannot be excluded.
Deposits help us schedule the project, prepare resources and begin the agreed work.
A deposit is not automatically refundable after work or project preparation has begun.
Where a refund is considered, we may deduct the value of completed work, reasonable preparation costs and non-refundable third-party expenses.
The specific deposit conditions shown in your accepted proposal will also apply.
Recurring services may include:
Fees for a service period that has already started are normally not refundable.
Services will continue until the end of the applicable notice period, unless we agree to an earlier cancellation in writing.
The Client remains responsible for cancelling any third-party accounts or subscriptions held directly in their name.
This section applies only where the Client legally qualifies as a consumer and purchases a service online, by telephone or away from business premises.
A qualifying consumer normally has 14 calendar days from the date the service contract is agreed to withdraw without giving a reason.
To exercise this right, send a clear email to:
Please include:
A special form is not required.
Where a consumer asks us to begin work during the 14-day withdrawal period, we may request clear written consent before starting.
If the consumer later withdraws, they may be required to pay a fair and proportionate amount for the work already completed.
The withdrawal right may end once the service has been fully completed where the consumer expressly agreed to early performance and acknowledged that the right would be lost after full completion.
Approved refunds will normally be returned using the original payment method unless another method is agreed.
Where the statutory EU consumer withdrawal right applies, refunds will be processed within the period required by applicable law.
Bank, card or payment-provider processing times may affect when the funds appear in the Client’s account.
Please contact us promptly if you believe a service:
Depending on the circumstances and applicable law, the available solution may include:
We prefer to resolve concerns through honest and open communication.
For cancellations, withdrawal requests, refund enquiries or concerns, contact:
SS Constructions Australia Pty Ltd
Trading as DIGIBOOSTAI
Email: sales@digiboost-ai.com
Phone: +34 612 490 989
Spain office:
Carrer de la Riereta, 13, 1-1
08001 Barcelona
Spain
